Buy-in works better than persuasion or coercion
Involvement and communication are the keys to buy-in
All of us are smarter than one of us
People doing a job know it best
Most people want to be dealt with honestly
Building on strengths ensures continued success; building up weaknesses avoids failures
Most people are doing the best they can under the circumstances
Human behavior wasn't learned overnight and it doesn't change overnight
We can do almost anything better than it's being done right now
People are wonderfully and frustratingly complex
Organizations are wonderfully different and complex systems
Strengthening internal capacity builds evergreen programs
Lasting results are the focus of our work